Renault South Africa: Live Showroom

Terms of Use and Privacy

These Terms of Use and Privacy applies to the use of the services offered by the Renault South Africa Live Showroom, car viewing service of Renault South Africa Pty Ltd, nominated Renault Live Showroom through http://www.renault.co.za and https://liveshowroom.renault.co.za site.

Any person nominated a USER, when using the services of Renault Live Showroom, claims to have read, understood and accepted all the conditions set forth in this Use and Privacy Statement and all other policies and principles that govern it.

ACCEPTANCE OF THESE TERMS OF USE AND PRIVACY IS ABSOLUTELY ESSENTIAL TO USE THE SITE AND SERVICES PROVIDED BY RENAULT LIVE SHOWROOM.

For questions, please visit our Contact Us page. http://www.renault.co.za/contact/customercare.html


  1. Technical requirements for use
    For an optimized experience as a Customer on the Renault Live Showroom platform, it is essential that the USER has:
    1. Internet Connection
      To get access to Renault Live Showroom, the USER must have a fixed line internet connection with a minimum speed of 4Mbps.
    2. Computers (desktop or laptop)
      • I3 Processor, 4 GB memory;
      • Earphones (not computer speakers) and microphone;
      • Google Chrome;
      • Adobe Flash Player.
    3. Tablet
      Individuals using tablet can only observe live calls and watch pre-recorded videos (no live call participation).
    4. Smartphone
      Individuals using smartphones can only observe live calls and watch pre-recorded videos (no live call participation).
  2. The USER may be identified through filling out the required field "NAME".

    Renault Live Showroom is not responsible for the accuracy of the personal data entered by its USERS. USERS guarantee and respond, in any case, civil and criminal, for the truthfulness, accuracy and authenticity of the registered personal data.

    At the discretion of Renault Live Showroom, an additional user registration may be required.

    Confirmation of registration data of a USER or the refusal of submission of required documents, Renault Live Showroom may block or suspend temporarily or permanently cancel the registration, without prejudice to other measures it deems necessary.

    The USER undertakes to notify Renault Live Showroom immediately, and through secure means, in respect of any unauthorized use of your personal data, unauthorized access by third parties it is responsible for the operations carried out using your data.

    The name that the USER uses on the Renault Live Showroom cannot keep similarities to the name Renault Live Showroom. Calls containing offensive names and text messages will not be accepted.

    Renault Live Showroom reserves the right to refuse any request for access and cancel a user, since at odds with the policies and rules of this term.
  3. Service
    1. Opening hours
      Renault Live Showroom runs from Monday to Friday from 9:00 to 17:00.
    2. Service Forms
      The USER may use the services of Renault Live Showroom as follows:
      Live call: Being answered "live" by a Promoter, who will inform you about the products, clarifying technical questions, as well as assisting in directing you to book a test drive at a Renault South Africa dealership. There is a pre-set time limit for each call, but it is estimated that the service time does not exceed five minutes. Promoters and Renault South Africa cannot be held accountable or liable by Promoter conversations.
      Following a call: Observing a live call taking place between the promoter and a USER.
      Booking a test drive: Scheduling a test drive at a participating dealer of your choice using the Book a Test Drive page.
      Find a dealer: Locating a dealer in your area.
      Download a brochure: Downloading a pdf brochure.
      Pre-recorded calls: Navigating the content of the main highlights of the cars available in pre-recorded video.
    3. Available Cars
      Renault Live Showroom will start its operations with one (1) vehicle available for digital experimentation of USERS and may be replaced at any time, without notice.
    4. Recording videos, images and audio.
      Renault Live Showroom reserves the right to record videos, images and audio of any calls for subsequent use as content.
    5. Row
      USERS interested in calls "LIVE" will be organized in order of arrival in a single row.
    6. Reviews of service
      For review of services feedback can be sent to Renault Live Showroom by means of “Technical support” in the “help” section.
    7. Cancellation
      The Renault Live Showroom promoter may cancel the call that does not have the minimum conditions necessary for the understanding of the information and do not comply with these Terms of Use and Privacy.
  4. Privacy
    This policy can be accessed through the site http://www.renault.co.za and https://liveshowroom.renault.co.za at any time during the filling of personal information requested. We remind you also that you can contact Renault South Africa Pty Ltd for it to answer your questions about our Privacy Policy.
    Our Privacy Policy is based on our principles of commitment to transparency and respect in relationships with its customers.
    1. Personal Information
      Renault Live Showroom will not disclose any personal information that directly identifies the registered user, without their consent, except where disclosure is necessary to comply with legal requirements or the competent authority; to protect and defend the rights of Renault or to protect the interests of other users. The USER, in turn, ensures that the personal data provided to Renault South Africa are true and inform Renault South Africa of any change in them.
      The voluntarily provided data may be used by Renault South Africa, its affiliates and partners for communications, segmentations statistics and profile analysis, and other services that may be acquired due to the access and use of the website (s) or participation in promotions and contests offered by Renault to its customers.
      Renault South Africa can send e-mail in response to any questions, requests for information and special offers promotional products. And in each email sent, the USER will find information to stop sending new communications, simply choose the right icon.
    2. Cookies
      Renault Live Showroom may use electronic instructions, known as ( "cookies") that will be sent to the browser and stored on your computer's disk
      We may collect and record also information on what was seen by the USER on the website helping us in our interactions. If, however, the browser of your computer does not accept the receipt of cookies, you may still use the website (s) of Renault South Africa, but the user may occasionally be prompted to retype your login, password or ID, if any.
  5. USER Commitments

    The USER may not use the Renault Live Showroom aimed at illegal or unauthorized purpose by the Terms of Use and Privacy present here:

    Failure to comply with any of these obligations shall entitle Renault South Africa to warn you, suspend or cancel their participation in promotions or contests sponsored by Renault South Africa, its access to the website (s) and also charge for all damages that have been caused to Renault South Africa and / or third parties.
  6. Modifications of the Terms of Use and Privacy

    Renault South Africa may change at any time these Terms of Use and Privacy, aiming its improvement and improved services. Keep up to date.
  7. Sealed Practices

    USERS may not, among other actions provided for in these Terms of Use and Privacy: a) procuring this service with its own economic purposes; b) carry out any form of disclosure of this service; c) use improperly and without the consent of Renault South Africa brand and / or Renault Live Showroom; d) attack, vilify, revile or defame the brand Renault South Africa and its competitors.

    These types of behavior can be sanctioned with cancellation of the service process and, as appropriate, suspension or termination of your access to the platform without prejudice to the legal actions that may occur by setting the crimes or misdemeanors or civil damages that can cause.
  8. Violation of system or database

    It is not allowed to use any device, software or other means that will interfere in the activities and operations of Renault Live Showroom as well as in advertisements, descriptions, accounts or your databases. Any interference, attempt or activity that violates or contravenes the laws of intellectual property rights and / or the prohibitions set forth in these Terms of Use and Privacy, become responsible liable to the relevant legal actions and sanctions set forth herein, still responsible for compensation for damage caused.
  9. Penalties

    Without prejudice to other measures, the Renault Live Showroom may warn suspend or terminate, temporarily or permanently the registration of a USER or impose a penalty which negatively impact on their reputation, at any time, starting the necessary legal and / or suspending the provision of its services: a) the User fails to comply with any provision of these Terms of Use and Privacy; b) not complying with their duties as a USER; c) engage in deceptive or fraudulent acts; d) if it can not be verified the identity of the USER or any information provided is incorrect (name and email); e) if the Renault Live Showroom understand that any USER attitude to join a service have caused any damage to third parties or to own Renault South Africa or have the potential to do so.

    Renault Live Showroom reserves the right at any time and at its sole discretion, require the submission of personal documentation for proof of personal data.
  10. Limitation of Liability

    As the Renault Live Showroom uses the media and / or internet connections available from the user, it is possible that delays in call latency might occur depending on the technical conditions of the telecommunications network at the time of connection.

    Renault Live Showroom is not responsible for any damage done to their USERS by incorrect information provided during the service that may cause damage to the USER.

    Renault Live Showroom is not responsible for any damage, injury or loss suffered by USERS due to failures on the Internet, the system or the server used by the USER resulting from third-party conduits, unforeseeable circumstances or force majeure. Renault Live Showroom will not be responsible for any viruses that may attack the USER equipment due to access, use or browsing the Internet or as a result of the transfer of data, files, images, text or audio.

    These Terms of Use and Privacy generate no partnership agreement, mandate, franchise, or employment relationship between Renault Live Showroom and USER. USER manifests aware that the Renault Live Showroom is not part of any transaction carried out between USERS, nor has any control over the quality, safety or legality of the products or services advertised by its users, about the veracity or accuracy of the ads produced by Users, and the ability of users to negotiate.

    The use of Renault Live Showroom is completely free to the USER. Data costs might be incurred depending on your Internet Service Provider.
  11. Intellectual Property

    The commercial use of "Renault Live Showroom" as a trademark, trade name or domain name as well as the screens of content related to the Renault Live Showroom services as well as programs, databases, networks, files that allow the USER access services are the sole and exclusive property of Renault South Africa and are protected by international laws and treaties of copyright and industrial property. The misuse and total or partial reproduction of these contents is strictly prohibited, unless the express permission of Renault South Africa.
  12. Indemnification

    The USER shall indemnify Renault South Africa for any claims arising from inappropriate activities on the site or your breach of the Terms of Use and Privacy and other policies Renault South Africa, or violation of any law or rights of third parties, including attorneys' fees.
  13. Applicable Law

    These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa without giving effect to the principles of conflicts of laws. You hereby consent to the exclusive jurisdiction of the High Court of the Republic of South Africa in respect of any disputes arising in connection with this web site.
  14. Violation and Waiver

    Should you violate these Terms and Conditions or any other rights of Renault South Africa, Renault South Africa reserves the right to pursue any and all legal and equitable remedies against you. If Renault South Africa should fail to enforce any right or provision in these Terms and Conditions, you agree that this failure does not constitute a waiver of such right or provision or of any other rights or provisions in these Terms and Conditions. If a court should find that one or more rights or provisions set forth in these Terms and Conditions are invalid, you agree that the remainder of the Terms and Conditions shall be enforceable and that, to the extent permitted by law, the court shall give effect to the parties' intentions, as reflected in any such right or provision that has been declared invalid or unenforceable.