Renault South Africa: Live Showroom
Any person nominated a USER, when using the services of Renault Live Showroom, claims to have read, understood and accepted all the conditions set forth in this Use and Privacy Statement and all other policies and principles that govern it.
For questions, please visit our Contact Us page. http://www.renault.co.za/contact/customercare.html
Technical requirements for use
For an optimized experience as a Customer on the Renault Live Showroom platform, it is essential that the USER has:
To get access to Renault Live Showroom, the USER must have a fixed line internet connection with a minimum speed of 4Mbps.
Computers (desktop or laptop)
- I3 Processor, 4 GB memory;
- Earphones (not computer speakers) and microphone;
- Google Chrome;
- Adobe Flash Player.
Individuals using tablet can only observe live calls and watch pre-recorded videos (no live call participation).
Individuals using smartphones can only observe live calls and watch pre-recorded videos (no live call participation).
The USER may be identified through filling out the required field "NAME".
Renault Live Showroom is not responsible for the accuracy of the personal data entered by its USERS. USERS guarantee and respond, in any case, civil and criminal, for the truthfulness, accuracy and authenticity of the registered personal data.
At the discretion of Renault Live Showroom, an additional user registration may be required.
Confirmation of registration data of a USER or the refusal of submission of required documents, Renault Live Showroom may block or suspend temporarily or permanently cancel the registration, without prejudice to other measures it deems necessary.
The USER undertakes to notify Renault Live Showroom immediately, and through secure means, in respect of any unauthorized use of your personal data, unauthorized access by third parties it is responsible for the operations carried out using your data.
The name that the USER uses on the Renault Live Showroom cannot keep similarities to the name Renault Live Showroom. Calls containing offensive names and text messages will not be accepted.
Renault Live Showroom reserves the right to refuse any request for access and cancel a user, since at odds with the policies and rules of this term.
Renault Live Showroom runs from Monday to Friday from 9:00 to 17:00.
The USER may use the services of Renault Live Showroom as follows:
Live call: Being answered "live" by a Promoter, who will inform you about the products, clarifying technical questions, as well as assisting in directing you to book a test drive at a Renault South Africa dealership. There is a pre-set time limit for each call, but it is estimated that the service time does not exceed five minutes. Promoters and Renault South Africa cannot be held accountable or liable by Promoter conversations.
Following a call: Observing a live call taking place between the promoter and a USER.
Booking a test drive: Scheduling a test drive at a participating dealer of your choice using the Book a Test Drive page.
Find a dealer: Locating a dealer in your area.
Download a brochure: Downloading a pdf brochure.
Pre-recorded calls: Navigating the content of the main highlights of the cars available in pre-recorded video.
Renault Live Showroom will start its operations with one (1) vehicle available for digital experimentation of USERS and may be replaced at any time, without notice.
Recording videos, images and audio.
Renault Live Showroom reserves the right to record videos, images and audio of any calls for subsequent use as content.
USERS interested in calls "LIVE" will be organized in order of arrival in a single row.
Reviews of service
For review of services feedback can be sent to Renault Live Showroom by means of “Technical support” in the “help” section.
Renault Live Showroom will not disclose any personal information that directly identifies the registered user, without their consent, except where disclosure is necessary to comply with legal requirements or the competent authority; to protect and defend the rights of Renault or to protect the interests of other users. The USER, in turn, ensures that the personal data provided to Renault South Africa are true and inform Renault South Africa of any change in them.
The voluntarily provided data may be used by Renault South Africa, its affiliates and partners for communications, segmentations statistics and profile analysis, and other services that may be acquired due to the access and use of the website (s) or participation in promotions and contests offered by Renault to its customers.
Renault South Africa can send e-mail in response to any questions, requests for information and special offers promotional products. And in each email sent, the USER will find information to stop sending new communications, simply choose the right icon.
Renault Live Showroom may use electronic instructions, known as ( "cookies") that will be sent to the browser and stored on your computer's disk
We may collect and record also information on what was seen by the USER on the website helping us in our interactions. If, however, the browser of your computer does not accept the receipt of cookies, you may still use the website (s) of Renault South Africa, but the user may occasionally be prompted to retype your login, password or ID, if any.
- Noone can capture video or images and other content available on the Renault Live Showroom for any purpose, including the dissemination and sharing on social networks and other media without the express permission of Renault SA.
- The experience should be carried out with respect for Promoters responsible for the call process. In the event of breach of this Protocol, the Renault Live Showroom representative may terminate the service by giving notice to the USER and guidance on the proper way to use the service.
Failure to comply with any of these obligations shall entitle Renault South Africa to warn you, suspend or cancel their participation in promotions or contests sponsored by Renault South Africa, its access to the website (s) and also charge for all damages that have been caused to Renault South Africa and / or third parties.
These types of behavior can be sanctioned with cancellation of the service process and, as appropriate, suspension or termination of your access to the platform without prejudice to the legal actions that may occur by setting the crimes or misdemeanors or civil damages that can cause.
Violation of system or database
Renault Live Showroom reserves the right at any time and at its sole discretion, require the submission of personal documentation for proof of personal data.
Limitation of Liability
As the Renault Live Showroom uses the media and / or internet connections available from the user, it is possible that delays in call latency might occur depending on the technical conditions of the telecommunications network at the time of connection.
Renault Live Showroom is not responsible for any damage done to their USERS by incorrect information provided during the service that may cause damage to the USER.
Renault Live Showroom is not responsible for any damage, injury or loss suffered by USERS due to failures on the Internet, the system or the server used by the USER resulting from third-party conduits, unforeseeable circumstances or force majeure. Renault Live Showroom will not be responsible for any viruses that may attack the USER equipment due to access, use or browsing the Internet or as a result of the transfer of data, files, images, text or audio.
The use of Renault Live Showroom is completely free to the USER. Data costs might be incurred depending on your Internet Service Provider.
The commercial use of "Renault Live Showroom" as a trademark, trade name or domain name as well as the screens of content related to the Renault Live Showroom services as well as programs, databases, networks, files that allow the USER access services are the sole and exclusive property of Renault South Africa and are protected by international laws and treaties of copyright and industrial property. The misuse and total or partial reproduction of these contents is strictly prohibited, unless the express permission of Renault South Africa.
These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa without giving effect to the principles of conflicts of laws. You hereby consent to the exclusive jurisdiction of the High Court of the Republic of South Africa in respect of any disputes arising in connection with this web site.
Violation and Waiver
Should you violate these Terms and Conditions or any other rights of Renault South Africa, Renault South Africa reserves the right to pursue any and all legal and equitable remedies against you. If Renault South Africa should fail to enforce any right or provision in these Terms and Conditions, you agree that this failure does not constitute a waiver of such right or provision or of any other rights or provisions in these Terms and Conditions. If a court should find that one or more rights or provisions set forth in these Terms and Conditions are invalid, you agree that the remainder of the Terms and Conditions shall be enforceable and that, to the extent permitted by law, the court shall give effect to the parties' intentions, as reflected in any such right or provision that has been declared invalid or unenforceable.